Descrição da Função

Customer Service Canada (English French)
Location: Lisbon, Portugal | Full-Time | Permanent | Hybrid

Are you a bilingual professional with a passion for customer care and operational excellence? Join a global team in Lisbon supporting the Canadian market, where your expertise will help shape the future of healthcare services.

Were looking for a Customer Service Senior fluent in English and French to manage customer accounts, resolve inquiries, and lead operational support for a high-impact team. If youre organized, proactive, and thrive in a collaborative environment, this role offers the perfect blend of leadership and hands-on service.

Your Role:
Process incoming orders and ensure data accuracy throughout the order lifecycle
Resolve billing issues and collaborate with Sales, Operations, and Finance teams
Provide technical guidance and support to the local Customer Service team
Manage team absences, holiday planning, and ensure business continuity
Identify training needs and drive process improvements
Handle customer complaints professionally and maintain voice support activity
Support onboarding and system housekeeping to ensure consistent service delivery

What You Bring:
4 years of experience in customer service or related roles
Fluency in English and French (C2/native)
Availability for flexible shifts to support Lisbon and Toronto time zones (e.g., 1019h / 1220h)
Strong communication and interpersonal skills
Experience with ERP systems (Oracle, Salesforce) and MS Office tools
Analytical mindset with a structured approach to problem-solving
Legal eligibility to work in the EU and willingness to travel if needed

What we offer:
Be part of a global team making a real impact in healthcare
Enjoy a competitive salary and benefits package
Benefit from a flexible hybrid work model
Thrive in a culture that values innovation and collaboration
Ready to lead with purpose and make a difference across continents? Apply now and help shape the future of customer experience in healthcare.

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